IT Service Desk Specialist - SECRET clearance required

Job Description

Job Description

Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
• Assist with installing, moving, adding and / or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
• Standard computer images including Desktop Image
• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
• Provide quality customer service and support for designated equipment
• Respond to telephone, electronic, and / or walk-up requests for IT support as part of a Service Desk operation
• Ensure all time reporting and other required reports are accurate and submitted on time
• Ensure on-going maintenance and development of positive customer relationships with end-users
• Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

Benefits

Paid vacation

11 paid federal holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)