UTILITY BILLING REPRESENTATIVE I

JOB POSITION : UTILITY BILLING REPRESENTATIVE I

Division : Customer Service & IS

Status : Non-Exempt

Grade : 102

Job Code : 685

Reports to : Utility Billing Supervisor

Date : 07-01-07

Revised Date : 04-01-22

Last Review Date : 04-01-22

SUMMARY OF JOB

Performs a high volume of work of moderate difficulty in bill preparation; resolves

customer service questions about billings / problems / procedures. Performs complex

analysis which requires judgment involving interpretation / application of

departmental policies. Maintains departmental account records / accounting

documentation. Responsible for bringing in reads, Leak report, Bill Print, Winter

Averaging, Morning Reports, and working a route. Reviews a series of daily reports

prior to billing to ensure accuracy. Computes all exceptional billing not handled

during the regular billing routine. Calculates adjustments to customer accounts due

to over-reads / estimations / crossed meters / leaks. Makes contact with customers

concerning high / constant use / occupancy of location by phone, letter or email.

Graduation from high school / GED equivalent supplemented by college level course

work in accounting / information systems / business / bookkeeping or other related

fields; two (2) or more years related experience / training in an automated

environment and customer service experience preferably in utilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned or scheduled.

• Able to complete daily billing responsibilities. Including, but not limited to,

bringing in reads, Leak report, Bill Print, Winter Averaging, Morning Reports, and

working a route.

missing or inconsistent with normal usage.

crossed meters and leaks.

email.

email.

address, contact information, etc.

paper jams and replacing toner cartridges.

Customer Service / IT Director.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and / or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

other Water Authority departments and the general public.

maintenance instructions, maps and procedure manuals.

in writing, oral or diagram form.

attendance, reporting to work on time, completing job assignments in a timely

manner, maintaining a good work attitude, performing all job duties as assigned

and / or scheduled.

week.

Excel.

numbers, common fractions, and decimals and to compute rate, ratio, and

percent.

situations.

EDUCATION and / or EXPERIENCE

Graduation from high school or GED equivalent supplemented by college level

course work in accounting, information systems, business, bookkeeping or other

related fields; two (2) or more years related experience and / or training in an

automated environment and customer service experience preferably in utilities or

equivalent combination of education and experience.

CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS

within 60 days of employment date. No more than six (6) demerit points on

driving record if required to drive Water Authority vehicles.

PHYSICAL DEMANDS OF THE JOB

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

walk, stand, and sit; use hands to finger, handle or feel; reach with hands and

arms; talk and hear.

stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead.

corrective lenses are noted on driver's license, the lenses must be worn when

operating Authority vehicles.

workstation.

occasionally 45 pounds. Assistance is required on weight amounts above those

listed. Failure to do so could result in injury and denied Worker's Compensation

benefits.

WORK ENVIRONMENT ENCOUNTERED IN THIS JOB

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

level, extreme outside weather conditions, uneven, steep, slippery terrain

conditions, dusty conditions and wet and / or humid conditions.

GENERAL STATEMENT AND SELECTION GUIDELINES

The above statements describe the general nature and level of work assigned to in

this job position. They should not be construed as an exhaustive list of all job duties

or tasks performed by personnel so classified.

The following will identify the selection guidelines for job placement :

performed. The results must match information provided by the applicant on the

WVWA application

applying for the position