Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Direct and coordinate all maintenance activities for the baggage handling system, including preventative maintenance, repairs, and system upgrades
• Develop and implement maintenance schedules and procedures to minimize system downtime and maximize operational efficiency
• Supervise and mentor a team of conveyor technicians and mechanics
• Monitor system performance metrics and identify areas for improvement
• In conjunction of upper management, coordinate with airport operations, airlines, and other stakeholders regarding maintenance activities and system outages
• Ensure compliance with safety regulations, industry standards, and operational requirements
• Respond to system emergencies and implement contingency plans when necessary
• Analyze maintenance data and prepare comprehensive reports for senior management

Qualifications

• High school diploma
• 5+ years of experience in operations management, preferably in airport operations or complex mechanical systems
• Demonstrated experience managing maintenance teams and contractors
• Strong understanding of automated conveyor systems, PLCs, motors, and control systems
• Excellent problem-solving skills with the ability to make quick decisions during system failures
• Strong leadership and communication skills to coordinate with diverse stakeholders
• Experience with CMMS (Computerized Maintenance Management Systems)
• Knowledge of relevant safety regulations and industry standards
• Project management experience preferred

Skills & Attributes

• Strong technical aptitude with mechanical and electrical systems
• Exceptional organizational and time management skills
• Ability to work under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Analytical thinking and data-driven decision making
• Proactive approach to system reliability and performance
• Customer-focused mindset

Additional Requirements

• Must be available for on-call rotations and emergency response
• May require working non-standard hours including nights, weekends, and holidays
• Airport security clearance will be required
• Physical requirements include walking through airport facilities, standing for extended periods, and occasionally working in confined spaces
• Ability to lift up to 50lbs

This position offers a competitive salary and benefits package commensurate with experience and qualifications.

Estimated total compensation for this position:

95,000.00 – 110,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.