Customer Service Rep

MESTEK is growing in Westfield MA!

MESTEK Inc. is immediately hiring Customer Service Representatives to join our Westfield, MA Team!

APPLY TODAY!

The Customer Service Representative (CSR) is a vital member of the MESTEK team. The CSR provides assistance to MESTEK representatives, customers, & employees while demonstrating a positive attitude.

They act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, & the Factory. This is an onsite opportunity where you will be answering phone & E-mail inquiries in a timely manner to provide information concerning MESTEK products with your exceptional customer service skills! You will be trained to process incoming orders for unit accuracy, pricing, & shipping information before entering orders.

You will be tasked with reviewing information before sending to Credit / Factory & identifying / resolving inquiries from representatives / customers relating to products.

Another exciting aspect of the CSR role is that they regularly guide representatives and distributors in use of Sales Assistant Specifier, as well as completing special projects as required / requested.

Customer Service Representatives Receive :

• Competitive Compensation w / yearly merit increase
• Paid Vacation & Holiday
• Full Health Insurance (w / Dental & Vision)
• Life Insurance
• Temporary & Long-term Disability Insurance
• Retirement & Financial Benefits
• Profit Sharing & 401(k) Plan
• Wellness Program
• Tuition Reimbursement Program

MORE!

Customer Service Representatives Requirements :

• Must have a High School Diploma or GED
• Must have at least 1 year of strong Customer Service Experience
• data entry experience a PLUS!
• General knowledge of Microsoft Office Products a PLUS!
• Ambitious, organized, detail-oriented w / ability to prioritize & multitask
• Ability to function under pressure
• Team player who works well with others

As a premier engineering and applications company with expertise in a multitude of product categories, MESTEK Inc. ’s esteemed brands provide better-engineered solutions to our customers.

With the continuous improvement of our engineering and manufacturing processes, we are devoted to providing our customers with the highest quality they’ve come to expect from our brands.

Mestek is committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for both the individual and team success.

If you are looking for an environment where innovation and creativity are cultivated within a respectful, family friendly atmosphere, then consider joining the Mestek team.

Join the MESTEK Team TODAY!