Customer Relations Representative

Parking Services Division Job

Performs processes related to City parking and responds to customer questions and concerns for neighborhood residential parking permit program, downtown parking and all city owned garage parking facilities.

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation :

Primary

Processes neighborhood residential permits, citations, refunds, returns and exchanges, and requests for any reserved parking spaces for the neighborhood in the T2 database management system. Activates and deactivates garage access cards, may process refunds, returns, exchanges. Monthly runs the license plates of monthly parkers for outstanding citations and bill accordingly. Reviews, maintains, and posts the revenues for monthly and commuter parkers into garage accounting software. Post garage revenues into New World. Will be required to daily maintain both online permit requesting systems (T2 and iParc), run reports, input data, update records, and reconcile deposits for all garage facilities in iParc and T2. Maintains internal garage parking database by performing monthly audits of active parkers; assures active parkers are billed accurately; responsible for deactivation of unpaid accounts and collection of outstanding invoices. Processes collection agency payments in T2 and iParc. Maintains and balances cash drawers for daily deposits for T2 and iParc; balances and audits garage pay stations (6). Assists garage operations manager, enforcement supervisor and director with empty space counts, special events reporting, prepaid garage parking sales, garage daily operational reports, and monthly reports for Parking Commission including all types permits sales and transient activity. Responds to routine and complex phone calls and emails regarding parking concerns for residential, downtown, contractors and garage parking questions. Assist with sorting and distributing mail and research of returned mail. Perform other duties as assigned or required.

Minimum knowledge equivalent to a high school diploma. Minimum one year of customer service experience or equivalent. Knowledge of the standard practices of cash handling and bookkeeping.

Difficulty of Work : Incumbent performs duties in a public-facing office with no unusual physical demands. Requires the ability to switch in between tasks and to meet frequent deadlines. Work is performed following a routine work schedule where there is little to no overtime opportunity.

Personal Work Relationships : Incumbent maintains daily contact with other department supervisors, staff in the Parking Service office, Public Works office, landlords, tenants, realtors, and members of the general public, other governmental and public service agencies and the business community both by telephone, email, and in person. Incumbent maintains continuous contact with all parking enforcement and garage staff to ensure clear communication and understanding of parking regulations.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee's I-9 form to confirm work authorization.

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employee's salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employee's 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness : The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.
• Conditions and restrictions apply.