Supervisor - Operations
Job Description
Job Description
Division Summary : CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services.
We provide customers the flexibility of a private fleet, without the expense.
Role Summary : The Supervisor of Operations is responsible for the supervision of drivers, trailer sweepers, scale house activities, and assigned equipment.
You will work closely and coordinate with customer operations to ensure we are hitting load and unload targets, providing superior customer service, and counseling drivers on safety and policy issues and management.
Role Responsibilities :
- Lead a staff of office individuals (Scale house and Trailer Sweepers) and up to 14 drivers to ensure high delivery of customer service and fleet profitability.
- Perform all aspects of dedicated customer service, including targets set by the customer to reach production in shipping and receiving.
- Manage daily planning of equipment and drivers while ensuring high utilization.
- Act as liaison between the customer, drivers, and internal departments.
- Develop relationships with drivers to improve driver performance and encourage retention.
- Ensure safety procedures are followed.
- Help create and manage customized Key Performance Indicators (KPI) to help ensure goal attainment.
Shift : 1st week : Sunday, Wednesday, & Thursday 5 pm to 5 am (12-hour shifts) 36 hours total, 2nd week : Monday, Tuesday, Friday, & Saturday 5 pm to 5 am (12-hour shifts) 48 hours total 3rd week : repeat 1st week, 4th week : repeat 2nd week
This role is eligible for additional pay via shift differential.
The CRST Core Values : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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