Contract Manager

A company is looking for a Contract Manager for Insurance Carriers.

Key Responsibilities

Lead and support contact center staff to ensure high-quality customer service and performance

Oversee daily operations, including training, performance reviews, and issue resolution

Ensure compliance with HIPAA and accurate reporting of contact center activities

Required Qualifications

Bachelor's degree or equivalent education and experience in customer service and management

Minimum 4 years of experience in contact center management and customer service functions

Sales experience is highly preferred

Working knowledge of medical terminology and EMR systems

Strong leadership and team-building skills