Brief Job Description :
Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills.
Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsiblities :
Day-to-Day :
1. Participate as a major contributor and / or leader to several projects :
Lifecycle PC Imaging - including procedures review and / or creation of procedures, as well as implementation of documented procedure.
Maintain / update all inventory records.
- Preparation work for upcoming move of Transportation and Customer Experience to a newly renovated facility. This will include all technology aspects of the facility for employee occupancy.readying
- Assist or lead the surplus of end of life technology assets.
- Lead in the replacement of end of life VoIP(cellular) devices.
2. Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
3. Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable).
4. Configure and deploy laptops and cell phones.
5. Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).
Qualifications and experience desired :
Required : Ability to self-manage and lead efforts after minimal instruction.
Experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk
environment to address and resolve end user software and hardware issues.
Experience working with Windows 10, Microsoft Office 365 and Windows networking in a complex, fast-paced multi-user environment.
Must possess very strong customer service, communication and writing skills. Must be responsible, organized and able to self-direct under with minimal guidance.
Must be proficient with following written instructions (and completing check-lists, updating electronicrecords, work order tickets, etc.).
Location : Everett
Duration : 2 to 3 months
Pay : $30 per hour
Schedule : M- F ( 40 hours per week)
IT Service Desk / Analyst
Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable). Experience building out (imaging) and deploying desktops end-...
IT Information Security Analyst
Assignment: IT Information Security Analyst Category/Level: Category F, Level Term of Assignment: months Date Candidate Resumes due to Sound Transit: Rate Range: General Summary: Under general direction, the Information Security Analyst assists with the operations of the Agency's Information Securit...
Service Desk Analyst L1
Owning overall responsibility for Incident and Service Request process handling on the Service Desk. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. Graduate with Minimum 3+ year...
IT Analyst/Technician
Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable). Experience building out (imaging) and deploying desktops end-...
Help Desk Technician
Monitors the Helpdesk ticketing system. Prior Help Desk experience and/or IT schooling - flexible on years of experience. Experience with ManageEngine Service desk plus ticketing system, ManageEngine Desktop Central, ManageEngine AD Manager Plus. There will always be people there to help each other ...
IT Support Technician
At every step, the IT Support Technician’s primary focus is on driving a positive interaction and effective support. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual...
Desktop Support Technician
Troubleshooting Dell laptop/desktop PCs. ...
IT M&A-Desktop Support Technician
Symbol" data-leveltext=" " data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","...
Mid IT Support
TheMid IT Support resolves IT support requests fromemployees. Familiaritywith IT Operation ticketing systems or help desksoftware. Experiencein providing remote assistance to users located offsite or indifferent locations experience with remote support tools andtechnologies. Mid IT Support installs ...
IT Management Support Specialist
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation...