Bilingual Title Specialist

Bilingual Title Specialist

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About This Position

This position will work from home. Occasional planned travel to an office location may be required. The purpose of the Bilingual Title Specialist position is to :

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.
• Accurately complete business requests and enforce Credit Acceptance's lien on vehicles within standards of service for various request types.
• Monitor for legal / risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance's expectations and escalate as necessary.
• Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV's and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
• Ensure the information we depend on to track actions and title and lien document location is accurately documented.
• Be solution focused when collaborating with others.

Outcomes and Activities

Review and resolve title tasks : For all title / lien requests received you will ensure requests are completed within standards of service for each request type.

Properly Identify missing titles issues or errors and resolve them.

Support the Business : Provide title expertise and knowledge to our internal customers.

Missing titles, titles problems and customer support : Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.

Remain compliant with our policies, processes and legal guidelines.

Adhere to attendance as outlined in the department attendance policy.

Requirements

Preferred

Training & Schedule Requirements

Training :

Schedule :

Targeted Compensation

$21.50 - $25.10 / hour based on experience

Targeted Bonus

Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400-$500 / month.

Benefits

Our Company Values

To be successful in this role, Team Members need to be :

Expectations

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. All team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.