Performance Monitoring and Observability Engineer

Site : Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About Us :

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done : Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other : Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

As part of the Platform Performance Management team within the Platform Engineering and Operations group, the Performance Management Engineer maintains the enterprise application and platform performance monitoring systems. The role includes working with business and technical teams to enroll new and existing applications and services in enterprise monitoring and observability tools, define and implement monitoring alerts, configure monitoring tools for effective use by application teams, and bridge performance monitoring and performance analytics tools to facilitate real-time and historical visibility of instrumented applications and services.

The Engineer focuses on customer service and rigorously practices operational discipline in instrumenting and maintaining performance monitoring tools and methodologies. The Engineer also provides subject matter expertise and support for application and service owners who are diagnosing performance issues and forecasting capacity needs.

Principal Duties and Responsibilities

• Maintain and support performance monitoring platforms and tools.
• Develop custom extensions to enable monitoring of enterprise platforms and systems as well as external systems, including Software as a Service (SaaS) solutions.
• Work with platform and application owners to :
• Establish end-to-end visibility objectives for critical platforms and applications.
• Clarify monitoring requirements and business needs.
• Instrument monitoring tools to meet agreed-upon requirements.
• Work with technical and business teams to proactively review performance monitoring efficacy and identify opportunities for improvement.
• Maintain professional affiliations to stay on top of evolving performance monitoring and observability strategies and technologies.
• Utilize standard work and project management tools and adhere to standard change management protocols.
• Use the MGB values to govern decisions, actions, and behaviors. These values guide how we get our work done : Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other : Diversity & Inclusion Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Perform all other duties as assigned.

Qualifications

Qualifications

Skills / Abilities / Competencies Required

Windows and Unix servers

Working Conditions

Supervisory Responsibility

Fiscal Responsibility

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$92,102.40 - $134,056.00 / Annual

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.