Assistant General Manager

Job Description

Job Description

The Courtyard Marriott Columbus OSU is currently seeking an Assistant General Manager to join our team!

The Assistant General Manager is responsible for supporting the team in all aspects of both Rooms and Food & Beverage operations.

Assists the General Manager with the successful operation and administration of all areas in the hotel. Possess skills necessary to assist in the balancing of departments, while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time.

Service oriented leader who can effectively direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors, and manages daily in accordance with the standards of Marriott.

Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers!

Primary Responsibilities :

• Supports General Manager in all Human Resource functions of the hotel including thorough recordkeeping, payroll submission, hiring and orientation, life safety training and documentation, employee documentation and disciplinary actions, policy adherence, systems, and processes training,
• Oversees daily hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel.
• Provides supervision to the entire Hotel staff, supporting policies and developing plans for carrying out work programs.
• Disseminates feedback from comment cards, guest satisfaction and service failure measurements, coaching staff accordingly.
• Provides professional customer service to internal and external guests.
• Works closely with the General Manager supervising, establishing, and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and exceptional guest service.
• Builds and fosters Front Office Staff and Food & Beverage Staff by creating an environment that’s engaging, where motivated people want to join, learn, do their best, and advance.
• Maintains consistent observation of operational and financial performance.
• Actively participates in the budget process.
• Accurately forecasts for optimal staff and supply levels, maximum flow-through, and an exceptional guest experience.
• Regularly acts as Manager on Duty.
• Works with Supervisory team to oversee the daily operation of the housekeeping department
• May perform other duties including purchasing, monthly inventory, Accounts Receivable, and scheduling as assigned by management

Physical Requirements :

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position.

Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associate must be able to sit in the same position for up to 8 hours a day consecutively.
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Vision abilities required by this job include close vision
• Associate must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities :

• At least two years of progressive hotel supervisory experience
• Verbal and written English language proficiency is required.
• Valid Driver’s license for hotel’s location
• Proficiency with Microsoft Office applications such as Excel and Word
• General office equipment and switchboard operation knowledge is expected.
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Strong interpersonal skills : ability to get along with diverse personalities, tactful and flexible.
• Must have excellent supervisory and interpersonal skills.
• Well organized with strong analytical and reasoning abilities.

The Courtyard Marriott Columbus OSU is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.

We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace / EOE. All applicants will be required to submit to a background check prior to employment.