Talent.com
Food Service Manager
Food Service ManagerHy-Vee, Inc. • Lawrence, Kansas, United States
Food Service Manager

Food Service Manager

Hy-Vee, Inc. • Lawrence, Kansas, United States
5 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description :

Job Title : Service Manager

Department : Grocery

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

  • Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce.
  • Positions that Report to you : All positions except those listed above or designated by the Store Director.
  • Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • Escorting them to the products they’re looking for.

  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Performs as a leader and role model and maintains positive employee relations.
  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
  • Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
  • Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
  • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
  • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
  • Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections / actuals, etc.)
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Trains workers in store policies, department procedures, and job duties.
  • Ensures compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
  • Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
  • Explains store services to potential personal and business account customers to generate additional business for the store.
  • Understands the basics of store accounting.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Determines the motivational needs of employees and provides the appropriate environment.
  • Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Recommends cost reduction programs.
  • Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
  • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
  • Education and Experience :

  • High School or equivalent experience.
  • Two years or more of similar or related work experience preferred.
  • Supervisory Responsibilities (Direct Reports) :

  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
  • Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

    Equipment Used to Perform Job :

    Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting / Fishing license computer, and money order machine.

    Financial Responsibility :

    Authorized to purchase merchandise and supplies and order repairs on equipment.

    Contacts :

    Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

    Confidentiality :

    Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.

    Are you ready to smile, apply today.

    Employment is contingent upon the successful completion of a pre employment drug screen.

    Create a job alert for this search

    Food Service Manager • Lawrence, Kansas, United States

    Related jobs
    Restaurant Assistant Manager

    Restaurant Assistant Manager

    Panera Bread - Topeka • Topeka, KS, US
    Full-time
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 5 hours ago • Promoted • New!
    Part Time Restaurant Assistant Manager

    Part Time Restaurant Assistant Manager

    Panera Bread - Topeka • Topeka, KS, US
    Full-time +1
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 5 hours ago • Promoted • New!
    Restaurant Supervisor - Flexible Schedule

    Restaurant Supervisor - Flexible Schedule

    Arby's - Paola • Paola, KS, United States
    Full-time +1
    Arby's - Paola is currently hiring a full time or part time Restaurant Supervisor for our Paola, KS location.A Restaurant Supervisor should not only supervise their team but lead it to acheive thei...Show more
    Last updated: 1 day ago • Promoted
    Restaurant General Manager - Salary

    Restaurant General Manager - Salary

    Pizza Hut • Lansing, KS, US
    Full-time
    If you're an experienced restaurant or retail manager, think about a career with Pizza Hut.You know who you are - a natural leader, you love putting together a winning team.You're all about teachin...Show more
    Last updated: 30+ days ago • Promoted
    Wingstop Restaurant Supervisor II - Urgently Hiring!

    Wingstop Restaurant Supervisor II - Urgently Hiring!

    Wing Stop • Lawrence, KS, United States
    Full-time
    The Wingstop Restaurant Supervisor II plays a critical role in ensuring the smooth and efficient operation of the restaurant located in Lawrence, 1036. This position is responsible for overseeing da...Show more
    Last updated: 30+ days ago
    Restaurant Supervisor – Hiring Immediately

    Restaurant Supervisor – Hiring Immediately

    Arby's - Gardner • Gardner, KS, US
    Full-time +1
    Arby's - Gardner is currently hiring a full time or part time Restaurant Supervisor for our Gardner, KS location.A Restaurant Supervisor should not only supervise their team but lead it to acheive ...Show more
    Last updated: 5 hours ago • Promoted • New!
    Part Time Restaurant Assistant Manager

    Part Time Restaurant Assistant Manager

    Arby's - Gardner • Gardner, KS, US
    Full-time +1
    Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...Show more
    Last updated: 5 hours ago • Promoted • New!
    Restaurant Assistant Manager

    Restaurant Assistant Manager

    Panera Bread • Topeka, KS, US
    Full-time
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 18 hours ago • Promoted • New!
    Full Time Restaurant Assistant Manager

    Full Time Restaurant Assistant Manager

    Panera Bread • Topeka, KS, US
    Full-time
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 18 hours ago • Promoted • New!
    Restaurant General Manager

    Restaurant General Manager

    Wendy's • Lawrence, KS, US
    Full-time
    At Wendy's, our Operating Partners (Restaurant General Managers) are the engine of the company.We ensure a positive guest experience, develop and build our team, and drive the financial health of t...Show more
    Last updated: 30+ days ago • Promoted
    Catering Lead

    Catering Lead

    Panera • Topeka, KS, US
    Full-time
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 18 days ago
    Restaurant Manager

    Restaurant Manager

    LongHorn Steakhouse • Topeka, KS, US
    Full-time
    For this position pay will be variable by location - See additional job details and benefits below.Legendary leadership certifies that our food, service, people and atmosphere are the best.Our Rest...Show more
    Last updated: 30+ days ago • Promoted
    Part Time Restaurant Assistant Manager

    Part Time Restaurant Assistant Manager

    Panera Bread • Topeka, KS, US
    Full-time +1
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show more
    Last updated: 18 hours ago • Promoted • New!
    Restaurant Kitchen Manager

    Restaurant Kitchen Manager

    Golden Corral • Topeka, KS, US
    Full-time
    Join Our Team at Golden Corral.Our franchise organization, Capital City Corral, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we kn...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Supervisor - Hiring Immediately

    Restaurant Supervisor - Hiring Immediately

    Arby's - Paola • Paola, KS, United States
    Full-time +1
    Arby's - Paola is currently hiring a full time or part time Restaurant Supervisor for our Paola, KS location.A Restaurant Supervisor should not only supervise their team but lead it to acheive thei...Show more
    Last updated: 2 days ago • Promoted
    Kitchen Manager

    Kitchen Manager

    Opaa! • Basehor, Kansas, United States, 66007
    Full-time
    The Kitchen Manager is responsible for directing the day-to-day operation of the kitchen to ensure Opaa! standards are met and maintained, and the kitchen is compliant with all safety and health re...Show more
    Last updated: 30+ days ago
    Restaurant General Manager

    Restaurant General Manager

    Taco Bell • De Soto, KS, US
    Full-time
    The starting pay for this position is between $19.BENEFITS : DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance DRG Savings Marketplace- Exclusive acc...Show more
    Last updated: 30+ days ago • Promoted
    Wingstop Restaurant Supervisor II - Now Hiring!

    Wingstop Restaurant Supervisor II - Now Hiring!

    Wing Stop • Lawrence, KS, United States
    Full-time
    The Wingstop Restaurant Supervisor II plays a critical role in ensuring the smooth and efficient operation of the restaurant located in Lawrence, 1036. This position is responsible for overseeing da...Show more
    Last updated: 30+ days ago