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Hospice Clerical Specialist
Hospice Clerical SpecialistSamaritan Health Services • Albany, OR
Hospice Clerical Specialist

Hospice Clerical Specialist

Samaritan Health Services • Albany, OR
30+ days ago
Job type
  • Full-time
Job description
  • JOB SUMMARY/PURPOSE Performs clerical duties and assists in coordination of day-to-day office functions for the department. Maintains complete, current and accurate patient records that are readily accessible for clinical staff.
  • DEPARTMENT DESCRIPTION The Hospice teams at Samaritan Health Services support patients and family members through the final stages of their illness. Evergreen Hospice serves patients in Linn, Benton, Marion, Polk, Lincoln and Tillamook Counties. These services are offered in the home setting which may include the patient’s own residence, skilled nursing facilities, assisted living facilities and adult foster homes. Services offered include intermittent skilled nursing visits (24-hour on-call nursing services available), pain and symptom management, medical social services, counseling, spiritual support, hospice aides, trained hospice volunteers and bereavement support. Medications and equipment are included as appropriate.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. One (1) year professional customer service experience required. Experience or training in Microsoft Office applications and medical terminology preferred. AGH Hospice Outpatient: Must be able to pass Criminal Records Check upon hire and every three (3) years thereafter.
  • KNOWLEDGE/SKILLS/ABILITIES Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Community Relations: Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public, government, and other external sources. Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
  • PHYSICAL DEMANDS

    Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 – 100% of the time)

    WALK - INCLINE

    CLIMB - STAIRS

    CLIMB - LADDER

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Waist to Eye: up to 54") 20 - 40 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    CARRY 1-handed, 20 - 40 pounds

    CARRY 2-handed, 20 - 40 pounds

    CARRY 2-handed, 40 - 60 pounds

    SQUAT Static (hold >30 sec)

    SQUAT Repetitive

    KNEEL (on knees)

    CRAWL (hands & knees)

    ENTER & EXIT VEHICLE/MACHINERY

    PINCH Fingers

    PUSH (20-40 pounds force)

    PUSH (40-60 pounds force)

    PULL (0-20 pounds force)

    PULL (20-40 pounds force)

    STAND

    WALK - LEVEL SURFACE

    CARRY 2-handed, 0 - 20 pounds

    BEND FORWARD at waist

    ROTATE TRUNK Standing

    REACH - Upward

    GRASP Hand/Fist

    PUSH (0-20 pounds force)

    CARRY 1-handed, 0 - 20 pounds

    ROTATE TRUNK Sitting

    REACH - Forward

    FINGER DEXTERITY

    SIT

    MANUAL DEXTERITY Hands/wrists

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Hospice Clerical Specialist • Albany, OR

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