No longer accepting applications

Technical Specialist

Becklar, LLCOgden, UT, United States

8 days ago

Job type

Full-time

Job description

Technical Specialist

Hybrid (One day onsite a week)

Job Summary

Under the direction of the Technical Account Manager, the Conversion Technical Specialist is responsible for ensuring that new dealer conversions assigned to them are performed properly and in a timely manner. The Conversion Technical Specialist is also responsible for assisting the dealer(s) throughout the entire conversion process. Will work directly with a Conversion Data Specialist on assigned conversions. Responsible for exemplifying policies and procedures of Becklar Monitoring Centers.

Essential Job Functions :

? Excellent communication and public relations skills
? Ability to work well under pressure for extended periods of time
? Attention to detail / focus / follow through / organization
? Strong ability to use a personal computer and telephonic systems and related software applications
? Ability to solve procedural and technical problems proactively
? Ensure that service meets quality thresholds of acceptability in safety and security for our customers and dealers. Ability to assist in maintaining consistent and high levels of inbound / outbound calls, customer satisfaction and performance ratings as defined by management.
? Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities / Duties / Tasks :

? Project manage and lead all conversions assigned to them

? Expected, and required, to work on multiple conversions at one time

? Will serve as the primary face of the conversion and communicate with the dealers, including scheduling all calls and meetings throughout the conversion process

? Tasked with completing and submitting any related documents, forms, or tickets internally and externally where necessary for their conversion(s)

? Work with dealers to increase operational efficiency through automation, adjustment of schedule A procedures, help in streamlining reporting, and external facing training

? Provide excellent customer service always and via all means

? Work with Operations and Training to resolve complaints and concerns

? Assist with projects as required, including data entry.

? Provide necessary assistance to other Becklar Monitoring personnel to establish and maintain efficient office procedures, practices, and routines, performing administrative work, and running reports

? Work with other team members, including the Conversion Data Specialist, to find a solution to needs and problems

? Work with Technical Services specialists for any action plans or action plan edits that meet dealer requests

? Understand and show knowledge of Stages

? Mentor by educating and supporting Becklar Monitoring team members in regard to Stages functions, data cleanup / entry, and all aspects of the conversion process

? Problem solve with team members to ensure signal processing is correct, even in unique circumstances

? Proactively identify areas that require process improvement

? Communicate new trainings or changes to procedures as needed

? Respond promptly to all dealer requests and questions

? Communicate with Technical Account Lead, Technical Account Manager, and their Conversion Data Specialist cohort any and all necessary information throughout the conversion process

? Maintain individual KPI's

Job Qualifications / Skill Requirements :

? Maintain a consistent and predictable schedule & work 40 hrs / week

? Be available to work holidays and weekends as needed

? No disciplinary action past a verbal warning

? High School diploma or equivalent experience required

? Minimum of 2 years prior experience in Dealer Services or telecommunication processes

? Proficiency with Microsoft Office / Google Products

? Must be able to read and speak clearly in English

? Strong interpersonal skills

? Ability to work cohesively within a team environment

? Self-manage with minimal supervision

? Create and manage project workflows and communications

? Solve problems effectively

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Technical Specialist • Ogden, UT, United States

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