Technical Support Specialist

Campus

OSU-Stillwater

Contact Name & Email

Brian Nuttall

Work Schedule

Monday through Friday 8 : 00am-5 : 00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous / Until Further Notice

Hiring Range

$16.00 - $22.12

Special Instructions to Applicants

For full consideration please include a resume cover letter and contact information for three professional references.

About this Position

The Technical Support Specialist provides professional and technical expertise to support enterprise technology services ensuring alignment with OSU / A&M System goals compliance requirements and departmental priorities. This position is responsible for performing specialized operational technical or analytical tasks within the assigned domain.

As part of the IT Technology Support Team this role resolves customer issues documents service requests and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics document solutions and analyze incidents to identify trends updating documentation as needed.

Required Qualifications

• High School / GED (degree must be conferred on or before agreed upon start date) plustwo years of post-secondary education and two years related experience OR

HS / GED and four years related experience

Valid drivers license.

Preferred Qualifications

Two or more years of technical writing.

Professional technical certifications (A ITIL HDI or others approved by management).

Excellent working knowledge of Windows Mac Android and iOS operating systems.

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 16 - 22