Position Overview
The Client Data Specialist at is a vital role focused on maintaining customer account accuracy and completeness, specifically related to payer contracts and fee schedules. This position supports our Client Success Managers and plays a key role in ensuring customer satisfaction and successful account readiness.What You’ll Do:
Maintain up-to-date payer contracts and fee schedules for customer accounts.
Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules.
Read, interpret, and understand payer contract terms.
Quickly complete task lists and provide timely updates on progress.
Deliver high-quality, detail-oriented work to ensure account readiness.
Communicate with clients about the details of their payer contracts.
Coordinate with internal teams for additional research, problem resolution & preventative measures.
Support escalated and complex issues further investigating solution and clearly communicating with stakeholders
Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience.
Support other team members during peak times or when additional help is needed.
What You’ll Bring to Zelis:
Associates degree & 1 year or HS Diploma and 3 yrs
Good understanding of physician and/or hospital reimbursement methodologies.
Experience modeling fee schedules or working with physician and/or hospital billing.
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Excellent verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in using CRM software and support tools.
Ability to manage multiple tasks and prioritize effectively.
Empathy and patience when dealing with clients.
Ability to work independently as well as part of a team.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$20.00 - $26.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Client Data Specialist • Plano, TX, US
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