Customer Service Representative

Job Description

Job Description

We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.

Responsibilities :

• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.
• Perform full-service banking transactions in adherence to legal requirements and company policies.
• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.
• Handle cash and daily transactions with precision and accuracy.
• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.
• Maintain prescribed limits for currency and coin while ensuring proper handling.
• Follow company security protocols and safeguard confidential client and bank information.
• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.
• Utilize Office tools effectively to manage records and communication.
• Proven experience in customer service, preferably in a call center or banking environment.
• Strong communication skills with the ability to build rapport and address customer needs efficiently.
• Familiarity with cash handling and banking transaction processes.
• Ability to meet sales and referral goals while maintaining excellent customer service standards.
• Proficiency in Office applications.
• Detail-oriented with strong organizational and problem-solving abilities.
• Knowledge of security protocols and confidentiality practices within the banking industry.
• High level of adaptability and professionalism in a rapidly changing work environment.