Technical Account Manager

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintech, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner Magic Quadrant for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As a Technical Account Manager (TAM), you will be a key member of the AuthenticID Professional Services team, responsible for supporting our largest and most strategically important customers. The ideal candidate will be a customer-facing strategic thinker, with a successful track record managing customer relationship in complex technical environments. This candidate needs to be a creative and quick problem solver, with a technical background and proven collaboration skills.

You will be actively supporting one or more customer accounts, working closely with each of them to maximize the benefits of our product suite and services offerings in their organization, briefing them on new developments, actively managing their top open issues, and advocating for them within AuthenticID, you’ll serve as an ambassador to your customers.

What You’ll Own & Drive

• Understanding your accounts in detail - organization, decision makers, goals, current & upcoming needs
• Briefing your customers on the product suite and demonstrating features, as required
• Assessing your customer’s current feature / function usage & the overall health of the product implementation(s)
• Performing health checks of their current implementation & recommending go-forward strategies
• Providing regular reports to proactively inform your customer of the overall account status, including ongoing projects, service activities, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements
• Producing and presenting service reviews (monthly) and summary status reports (every 2 weeks)
• Leading the preparation and presentation of the Quarterly Business Review
• Ensuring Root Cause Analysis evaluations are completed and presented, following a customer event
• Advocating for your customers within the company
• Facilitating Executive briefs – internally and with your customers
• Leading technical & management conference calls; provides status updates to your customers, the account team, and the company’s executive team, as required
• Supporting improved customer satisfaction
• Supporting the Sales renewal cycle and identifying new business opportunities
• Visits your customer’s site frequently – no less than quarterly
• Interacting with your customers regularly – typically daily
• Other duties as assigned

The Qualities That Set You Apart

Your Background

Why Incode?

Ready to ignite the future of trust?

Aspects Of Our Culture

Benefits & Perks

Equal Opportunities

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.

Applicant Data Privacy

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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