Customer Service Representative Ii
Customer Operations Support contributes to Cardinal Health by establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
Job Summary : The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research, and order problem / dispute resolution.
Responsibilities :
- Offer professional and timely service as a representative of Cardinal Health at-Home
- Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Provide problem resolution for order issues in a timely manner
Qualifications :
High School diploma, GED or equivalent, or equivalent work experience, preferred2-4 years' experience in Customer Service preferredPrior computer experience using Microsoft Office systems requiredTeam-oriented mindsetDemonstrate a passion for healthcareStrong organizational skills and attention to detailWhat is expected of you and others at this level :
Applies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidance, including usage of SOP's and written instructionsReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsConsults with supervisor or senior peers on complex and unusual problemsDemonstrate excellent communication skillsMust be able to multitask in a fast-paced environmentMust maintain a distraction free workspaceAnticipated hourly range : $15.00 to $22.57 per hour
Bonus eligible : No
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close : 10 / 31 / 2025
If interested in opportunity, please submit application as soon as possible.