Principal Program Manager - Ferociter Team

Principal Program Manager

Application close date : Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Blue Origin corporate functions, providing centralized support across Blue Origin business unit teams, functions, and locations. We are a versatile team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

The Principal Program Manager of the Ferociter Team will be responsible for the end-to-end management of the Ferociter Team process and operations inclusive of the Papercuts initiative and influential leadership for the volunteer employees supporting the team. This role requires a dynamic leader with a strong bias for action, excellent project management skills, and the ability to lead cross-functional teams.

Responsibilities

• Advanced Process Management
• Own, maintain, and optimize the Ferociter ticket process using advanced methodologies such as Lean, Six Sigma, and Agile to ensure acceleration of issues and robust metadata for metrics tracking.
• Implement and refine process improvement initiatives
• Strategic Ticket Distribution and Progress Tracking
• Oversee the distribution and assignment of Ferociter tickets amongst team members. Utilize sophisticated project management software (e.g., Jira, Microsoft Project, others) to monitor and report on tasks and deadlines.
• Develop and maintain dashboards for real-time tracking and reporting of project progress
• Team Leadership and Development
• Evaluate, recruit, and onboard new team members in alignment with increased ticket scope and organizational goals.
• Provide advanced feedback, mentoring, and career development opportunities to team members.
• Foster a culture of continuous improvement, innovation, and high performance
• High-Impact Decision-Making
• Facilitate effective decision-making on complex, high-impact issues for Ferociter Members and cross-functional stakeholders.
• Demonstrate exceptional analytical, problem-solving, and decision-making abilities across a wide range of problems and in the absence of standard procedures or precedence.
• Lead cross-functional teams in resolving critical issues and driving strategic initiatives
• Metrics & Reporting
• Create, maintain, and share comprehensive Ferociter and Papercuts scorecard metrics to track team and functional progress.
• Ensure alignment with organizational goals.
• Develop and implement reporting mechanisms to provide insights and drive continuous improvement
• Executive Communication
• Communicate with all levels of management, peers, and key stakeholders, including timely escalations of critical issues.
• Lead the creation and dissemination of company-wide and senior leadership communications on new initiatives and solutions implemented through Ferociter suggestions and the Papercuts initiative.
• Exhibit outstanding communication and interpersonal skills.
• Strategic Leadership
• Lead with vision and strategic direction, managing multiple priorities simultaneously in a fast-paced, dynamic environment.
• Ensure high organizational skills and the ability to plan, guide, and execute complex work across multiple projects and teams.
• Portfolio and Relationship Management