Tier III IT Support / Helpdesk Technician

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00 / hr - $38.00 / hr

Duration : 6 months + Extension or Conversion

Location : Maple Grove (5 days on site)

Requirements

• Tier III Hands-on troubleshooting of hardware / software issues across computers, mobile devices, and monitors
• Proficiency with Dell hardware, SCCM, and Active Directory
• Familiarity with Microsoft tools including Copilot, SharePoint, Teams, and OneNote
• Experience using service management tools and applying ITIL-style support practices
• Imaging and deploying computers for employee use (refresh cycles)

Day-to-Day

We are seeking a highly skilled IT Support Technician to join our team in a Tier III capacity. This hands-on role involves managing approximately 15 daily support calls from internal employees facing technical challenges across desktops, laptops, mobile devices, monitors, and enterprise applications. The ideal candidate will be adept at troubleshooting hardware and software issues, refreshing computers through imaging and deployment, and providing expert-level support for Microsoft tools including Copilot, SharePoint, Teams, and OneNote. This is a dynamic support role that demands strong technical acumen, clear communication, and a proactive approach to problem-solving. You'll be expected to respond to both phone and email inquiries, leveraging service management tools and industry best practices to ensure timely and effective resolution of IT issues.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries : Electric Power Generation

Benefits

Medical insurance

Vision insurance

401(k)

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