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Patient Concierge / Front Desk Coordinator

Patient Concierge / Front Desk Coordinator

JobilityGreenvale, NY, United States
17 hours ago
Job type
  • Full-time
Job description

Join Our Team!

Position : Patient Concierge / Front Desk Coordinator

Location : Greenvale, NY 11548

Compensation : $25 / hour

About Us

We are a premier medical spa and wellness center dedicated to helping clients look and feel their best—from the inside out. Our team combines advanced aesthetic treatments, wellness therapies, and personalized care in a serene, luxury environment designed to rejuvenate both body and mind.

Role Overview

The Patient Concierge / Front Desk Coordinator is the heart of the client experience. This role balances front desk operations, patient care, and clinical support. You will welcome clients, coordinate appointments, assist providers, and ensure every guest enjoys a seamless, professional, and uplifting visit.

Key Responsibilities :

Client Experience & Communication

  • Warmly greet and engage clients, creating a polished and welcoming environment.
  • Guide clients through check-in and check-out; answer questions about treatments, post-care, and wellness services.
  • Conduct follow-up communications to ensure client satisfaction and retention.
  • Maintain a calm, organized, and visually appealing reception and treatment area.

Scheduling & Administrative Support

  • Schedule, confirm, and manage appointments via phone, text, and email using EMR systems (Aesthetic Record, Nextech, or similar).
  • Handle appointment changes, cancellations, and waitlists efficiently.
  • Process payments, manage invoices, and maintain accurate client records.
  • Ensure all forms and consents are completed in compliance with HIPAA standards.

    • Clinical & Operational Support

  • Prepare and restock treatment rooms and equipment for procedures.
  • Assist providers during aesthetic and wellness treatments, including Botox, fillers, IV therapy, laser services, and microneedling.
  • Take vitals, record patient information, and provide comfort and reassurance during visits.
  • Support product inventory and promote retail skincare and wellness products.

    • Education & Growth

  • Stay informed on new skincare innovations, treatments, and wellness trends.
  • Educate clients about services, memberships, and promotions aligned with their goals.
  • Participate in ongoing training to enhance client care and operational skills.

    • Qualifications

  • 1–2 years of experience in front desk, patient care, or aesthetic settings (medical spa experience preferred)
  • Excellent communication, interpersonal, and organizational skills
  • Professional appearance and strong attention to detail
  • Comfort using EMR or CRM systems (Aesthetic Record, Nextech, or similar)
  • Medical Assistant certification (CMA / RMA) is a plus, but not required

    • Why Join Us

  • Work in a modern, luxury workspace focused on beauty and wellness
  • Join a supportive, team-oriented environment
  • Access continuous training and career growth opportunities
  • Be part of a brand dedicated to helping clients feel confident, rejuvenated, and cared for
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    Front Desk Concierge • Greenvale, NY, United States

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