IT Operations Architect & Asset Manager

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high stakes.

The firm’s work is distinguished by a unique combination of precision and vision.

Based in any US office, the IT Operations Architect & Asset Manager will be charged with designing contemporary best practices in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL), creating a target operating model (TOM) for the firms IS department and building a next generation approach to both software asset management (SAM) and hardware asset management.

This critical role will blend a deep understanding of the overall strategic objectives of Gibson Dunn’s and its underpinning technology strategy.

With that understanding, the IT Operations Architect & Asset Manager will build and help implement a technology operations approach that provides a continually improving manual of how the IS Team provides its catalogue of services and how it manages the firm software and hardware assets.

This role reports to the Director of User Experience (UX)

Responsibilities include :

• Designing and implementing IT solutions that align with the firm’s target operating model and business objectives.
• Ensuring that IT service management (ITSM) processes are integrated into day-to-day IT operations to improve service delivery and customer satisfaction.
• Educating all the members of the IS team across all geographies of the benefits of adopting standard technology methodologies.
• Collaborating with other IT teams and business stakeholders to identify and prioritize IT initiatives that support the firm’s strategic goals.
• Developing and maintaining IT architecture standards, policies, and procedures to ensure consistency and compliance across the organization.
• Forge relationships with team members across all the functions of the firm outside of IS to ensure that the script that is built for the IS team works in the context of the wider firm.
• Continuously monitoring and evaluating the effectiveness of IT operations and making recommendations for improvement.
• Building a new Software Asset Management (SAM) program implementing the appropriates tools and processes.
• Building the next generation Hardware Asset management approach. This is currently facilitated by the Footprints system which now needs to be replaced.
• Working with the Director of UX, building a new total support system which integrates the required ITSM and ITIL methodologies with the chosen SAM and hardware management platforms.

Qualifications

Ability to surface important data and visualize it for the IS leadership team to make critical decisions on how to continually improve operations.

Excellent leadership skills derived from both strong Emotional Quotient (EQ) and Adaptability Quotient (AQ).

• The ability to work effectively under pressure and visibly demonstrate passion for the work they perform.
• A visible desire to gain an understanding of the legal services world, the forces at work within it and the unfolding roles of legal tech, Artificial Intelligence (AI), process reengineering and data science.
• a strategic mindset, adaptability to a dynamic professional services environment, and a commitment to driving exceptional operational technical change on a global scale are key attributes for success in this role.

Experience

• Solid educational background in a relevant field, combined with demonstrable experience in ITIL, ITSM, and other relevant methodologies that have tangibly improved operations of a global technology function.
• Proven track record of successfully driving large-scale, global UX initiatives, particularly within professional services, or a similarly complex industry.
• Understanding how to flourish within a global matrix organization is essential.
• Significant experience in building and implementing ITSM and ITIL best practices is crucial, along with a successful history of constructing a TOM.
• A clear understanding of how the different layers of technology support interoperate.i.e.a global network operating center (GNOC) with the level one support center, the InfoSec operations, the training and education team, the enterprise applications solutions team, the IT operations team and the desktop support teams around the world.
• An understanding of the importance that data collection and metrics plays in every part of an IT operation.
• A seasoned and demonstrable understanding of cloud technologies, specifically O365, Azure, Teams, as how all those technologies interoperate.

Specific evidence of successful project delivery will be required.

• An understanding of the project sponsorship and stakeholder management, portfolio governance and associated processes that review, accept and promote project work.
• A deep understanding of contemporary IT operations methodologies.
23 days ago