Director, PMO Services (Hospitality Solutions)

Director, PMO Services

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Note : TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.

Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Location : Southlake TX or REMOTE (Hybrid) Reports to : VP, IT Operations & Service Delivery (dotted line to SVP, CIO) Employment type : Full time, mid-senior individual contributor / people manager

Hands on PMO leader responsible for day-to-day program execution, integrated planning, RAID management, change control, and vendor orchestration for a high-velocity carve out and transformation program. The Manager, PMO Services runs the PMO delivery engine : keeps the integrated plan current, enforces gates and quality criteria, manages vendor SOW tracking and change requests, and produces executive ready reporting that enables timely decisions and safe day S cutovers.

Key Responsibilities

• Maintain the integrated program plan own schedule consolidation, dependencies, critical path, resource assignment and 30 / 60 / 90 milestone tracking.
• Run PMO cadence plan and facilitate daily standups, weekly program reviews, cross workstream syncs and SteerCo prep; ensure decisions are captured and actioned.
• RAID and escalation management maintain the enterprise RAID log, validate owners and mitigations, escalate items per governance, and track residual risk to closure.
• Change control & CR assessment operate the formal change control board process, quantify schedule / cost / impact for proposed changes and support decision records.
• Vendor orchestration & SOW tracking coordinate SI / MSP deliverables, validate milestone evidence, manage vendor scorecards and issue vendor performance escalations as needed.
• Cutover readiness & runbooks support definition and gating of cutover / readiness criteria, coordinate rehearsals, maintain rollback and reconciliation playbooks.
• Quality assurance & deliverable validation define acceptance criteria for SI outputs, review evidence, and coordinate independent validation or remediation.
• Reporting & dashboards produce weekly program health summaries, bi-weekly SteerCo decks, vendor scorecards and a single-source program dashboard covering schedule, cost, risks, and scope.
• Knowledge transfer & handback support document PMO processes, create templates / runbooks, and support capability transfer / training to the steady state internal PMO.
• Continuous improvement identify PMO process gaps, implement tooling or automation improvements (templates, trackers, dashboards) to reduce manual effort.
• Stakeholder engagement coordinate SMEs across business, legal, finance, HR and IT; ensure timely inputs and decision readiness.

Qualifications

Preferred Experience

Core Competencies & Behavioral Attributes

Success Metrics (First 612 Months)

RAID backlog aging metric improved; percentage of critical risks with active mitigations increased.

Org Relationships

Compensation & Logistics

Outstanding Benefits

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com.

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity / affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.