Director, PMO Services (Hospitality Solutions)

Director, PMO Services

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs of our airline, hotel and travel agency customers. Join our journey!

Note : TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.

Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Job Description

Location : Southlake TX or REMOTE (Hybrid) Reports to : VP, IT Operations & Service Delivery (dotted line to SVP, CIO) Employment type : Fulltime, mid-senior individual contributor / people manager

Hands on PMO leader responsible for day-to-day program execution, integrated planning, RAID management, change control, and vendor orchestration for a high-velocity carveout and transformation program. The Manager, PMO Services runs the PMO delivery engine : keeps the integrated plan current, enforces gates and quality criteria, manages vendor SOW tracking and change requests, and produces executive ready reporting that enables timely decisions and Safe DayS cutovers.

Key Responsibilities

• Maintain the integrated program plan own schedule consolidation, dependencies, critical path, resource assignment, and 30 / 60 / 90 milestone tracking.
• Run PMO cadence plan and facilitate daily standups, weekly program reviews, cross workstream syncs, and SteerCo prep; ensure decisions are captured and actioned.
• RAID and escalation management maintain the enterprise RAID log, validate owners and mitigations, escalate items per governance, and track residual risk to closure.
• Change control & CR assessment operate the formal change control board process, quantify schedule / cost / impact for proposed changes and support decision records.
• Vendor orchestration & SOW tracking coordinate SI / MSP deliverables, validate milestone evidence, manage vendor scorecards, and issue vendor performance escalations as needed.
• Cutover readiness & runbooks support definition and gating of cutover / readiness criteria, coordinate rehearsals, maintain rollback and reconciliation playbooks.
• Quality assurance & deliverable validation define acceptance criteria for SI outputs, review evidence, and coordinate independent validation or remediation.
• Reporting & dashboards produce weekly program health summaries, biweekly SteerCo checks, vendor scorecards, and a single-source program dashboard covering schedule, cost, risks, and scope.
• Knowledge transfer & handback support document PMO processes, create templates / runbooks, and support capability transfer / training to the steady state internal PMO.
• Continuous improvement identify PMO process gaps, implement tooling or automation improvements (templates, trackers, dashboards) to reduce manual effort.
• Stakeholder engagement coordinate SMEs across business, legal, finance, HR, and IT; ensure timely inputs and decision readiness.

Qualifications

6+ years of program or project management experience; at least 3 years running or supporting enterprise PMO functions for large tech transformations, carveouts, or vendor-led programs. Proven experience operating program governance (SteerCo, CCB, vendor OBRs), integrated scheduling, and RAID / issue management. Hands on with program tools and reporting (MS Project, Jira / Confluence, Smartsheet, Power BI / Tableau or equivalent). Strong vendor management experience : SOW milestone validation, CR assessment, and vendor scorecarding. Excellent communication and facilitation skills, with experience producing executive-grade presentations. Bachelor's degree in Business, IT, Project Management or related; PMP, PgMP, Agile / Scrum or equivalent certifications preferred.

Preferred Experience

Carveout / TSA transition programs or private equity portfolio experience. Experience coordinating cutovers / migrations and managing reconciliation playbooks. Familiarity with technical workstreams (ERP, CRM, Cloud, Identity, SIEM) to effectively translate technical status into program risk. Experience with automation of PMO reporting and dashboarding (Power Query, Power BI, Looker).

Core Competencies & Behavioral Attributes

Program integrator mindset excels at joining up cross-functional workstreams and surfacing dependencies. Pragmatic problem solver makes tradeoffs, quantifies impact, and recommends clear escalation paths. Process builder builds repeatable templates, runbooks, and controls that scale. Calm under pressure effective during cutovers and incident windows; runs focused, evidence-based reviews. Collaborative communicator builds strong working relationships with vendors and business stakeholders.

Success Metrics (First 612 Months)

Integrated program plan maintained to a defined cadence with