Service Desk Request Queue Manager

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".

We are ISO 9001 : 2015, ISO 20000-1 : 2018, ISO 27001 : 2022 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD.

• Must be a US Citizen
• Must have an active DoD Security Clearance.
• Non-remote (relocation incentive available)

The Service Desk Request Queue Manager will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business practices to drive process improvement and service delivery performance.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

Preferred :

Salary Range : $37,000 - $62,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA / M / F / D / V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.