Sr Operations Manager

Senior Operations Manager

Chewy is currently recruiting for a Senior Operations Manager for our fulfillment center! This leader will be hands-on in a growing environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. We are seeking an individual who will be someone who loves handling ambiguity, change, and enjoys getting into the details to drive improvements every single day!

Build strong teams while improving procedures, metrics and processes

Lead and manage a team of Operation Managers and Area Managers

Develop and coordinate operational procedures for impeccably implementing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy

Develop and maintain a safe work environment

Responsible for achieving all operational goals

Drive tactical planning and forecasting

Leverage the Operations Managers and Area Managers by sourcing and guiding ideas, and rolling them into the creation of improvement plans for the functional area

Mentor, train and develop Operation Managers for career progression and learning

Ability to develop and share standard methodologies across the shifts and network

Create a positive team-based atmosphere setting that encourages all employees in the Fulfillment Center to offer suggestions and inspire change within the facility, adapt to the continuously developing business, and stay focused on the customer experience

Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center

Use the site Warehouse Management System (WMS) to optimize impeccable order fulfillment and provide operational insights to improve WMS effectiveness

Bachelors degree or equivalent

At least 4 years of management experience in Receiving, Inventory Control, and / or Order Fulfillment or a similar role

Experience with building or improving inventory management, order management, and warehouse management systems and processes

Eagerness for working in a start-up environment with high level of ambiguity and change

Strong project management and continuous improvement skills

Data-centric mentality

Customer service obsession, with eagerness to surpass standards to satisfy customer needs

Effective communicator and leader for employees, subordinates, cross-functional teams and executive leadership

Validated ability to quickly adapt and drive the right results using data

The highest levels of integrity and ethics

Must be flexible to work weekends and / or night shift

Position may require travel

Physical job requirements :

Walk up to 2 miles per shift

Rarely lift greater than 70 pounds using a team lift

Stand, push, pull, carry, squat, and kneel

Climb up and down stairs (where applicable)

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com