CUSTOMER SERVICE MANAGER

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CUSTOMER SERVICE MANAGER

Position Title : CUSTOMER SERVICE MANAGER

LOCATION; Lexington, KY.

Reports To : District Operations Manager

Growth. Opportunity. Excellence.

Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth .

YOU bring the enthusiasm, customer service and commitment; well supply the opportunity and innovation. TOGETHER well continue to transform the micro-market, dining, coffee and vending industry.

Come grow with us. We are Canteen.

Job Summary :

A quick, healthy break helps people make the most of their time. Thats what we deliver. YOU bring the enthusiasm, customer service and commitment;

well supply the opportunity and innovation. Canteen sets the national standard for excellence in unattended retail, transforming the micro-market, dining, coffee, and vending industry.

Key Responsibilities :

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS / control V-9 (food waste, o / s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)

Preferred Qualifications :

• A Bachelors degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
• Route management, retail and merchandising experience is preferred
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers

Apply to Canteen today!

Canteen is a member of Compass Group USA*

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID : 910611

Canteen

MICHAEL SCOTTO-LAVINO

SALARIED EXEMPT

Nearest Major Market : Lexington

Job Segment : Service Manager, Merchandising, Customer Service, Retail