COORDINATOR SERVICE 3

Job Description

Job Description

Position Responsibilities may include;

• Support the Service Operations Supervisor in scheduling and dispatching of Technicians for jobs (Start-ups / repairs, warranty, quoted, maintenance).
• Work with Sales Professionals to book jobs, order and track applicable parts to include communication of status of job.
• Enter, update and maintain the required information into the work order system. This includes work orders, new customer information, and technician hours for billing purposes.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability based on job details.
• Lead weekly service scheduling meetings and track time and attendance for the Technicians.
• Review project paperwork, complete calls, and forward project paperwork to Project Administrators.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress / completed.
• Ensure timely closeout on all work orders and required associated paperwork (P.O., etc.) is received and filed with the proper job / customer information.
• Maintain customer satisfaction by responding to inquiries, special requests and investigating concerns and routing them to the assigned staff / technician.
• Manage Maintenance Agreement Renewal process and Warranty Authorization process.
• Allocate and track purchase requisitions. Organize and coordinate inventory processes.
• Participate in local office AP / AR functions. Follow up with customer to ensure that payment has been received.
• Coordinate operations interaction with the Parts Department and Acquisition, as necessary.
• Responsible for generating, interpreting, and printing various assigned reports and writing business correspondence and procedure manuals.
• Responsible for gathering local prevailing wage rates and sending hours worked by Technicians on those PW jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.
• Maintain filing for office, office equipment and supplies; (copier, telephone, fax, etc.) and follow good housekeeping practices.
• Participate in additional activities / projects as directed to support ongoing business needs.

Nature & Scope :

Knowledge & Skills :

Competency : Experience :

Education / Certification :

People Management : No

Physical Requirements / Work Environment :

Reports To :

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.