Help Desk Service Specialist

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team.

QUALIFICATIONS

• Solid understanding of Service Desk and Customer Support center operations.
• Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but not limited to desktops, laptops / tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN / WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Possess a proactive approach with the ability to solve problems.
• Able to work on multiple projects, activities, and tasks simultaneously.
• Possess excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers as needed to effectively train or advise them on information technology issues.
• The ideal candidate should hold one or more of the following certifications :
• CompTIA A+, CompTIA Network+, CompTIA Security+
• MCSA : Windows 10
• MCSE : Desktop Infrastructure
• ITIL
• Udemy IT Help Desk Professional
• Other vendor or vendor-neutral networking certifications may be considered on a case-by-case basis.

RESPONSIBILITIES

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity / expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.