Telehealth Clinical Manager (MA or NC-Licensed)

Telehealth Clinical Manager

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title : Telehealth Clinical Manager

Reports to : Senior Director, Telehealth

Location : Remote, EST Only

FLSA Status : Full-Time, Exempt

Must hold an active license (LICSW, LCSW, LMHC, LPC) in MA or NC with at least 3 years post-independent practice and be willing / able to obtain additional state licenses as needed.

Role Summary :

The Telehealth Clinical Manager leads Guidelight Health's multi-state virtual programming with vision, operational excellence, and a focus on delivering an exceptional client experience. This role ensures high-quality care, compliance with all regulations, and effective business performance across virtual Intensive Outpatient (IOP) and Partial Hospitalization Programs (PHP). This individual serves as the central driver of program success : overseeing operations, guiding staff performance, maintaining compliance standards, and fostering a collaborative, mission-driven team culture. They will work closely with cross-state clinical, operational, and administrative leaders to ensure seamless care delivery, efficient use of resources, and consistent application of the "Guidelight standard" of care.

Role Responsibilities :

• Leadership & Program Oversight
• Support the growth and execution of multi-state virtual IOP and PHP programs.
• Ensure care delivery aligns with Guidelight's clinical standards and patient-first mission.
• Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities and requirements.
• Build and sustain a strong virtual team culture that emphasizes accountability, inclusivity, and collaboration.
• Clinical Supervision
• Provide oversight and clinical supervision for all virtual program clinicians, ensuring adherence to Guidelight standards, treatment protocols, and best practices.
• Support ongoing professional development, competency assessments, and performance evaluations for virtual clinical staff.
• Serve as the escalation point for complex clinical cases and program-level clinical decision-making.
• Compliance & Quality Assurance
• Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery.
• Monitor program performance metrics (utilization, retention, client satisfaction, clinical outcomes).
• Support preparation for audits, accreditation (e.g., CARF), and quality improvement initiatives.
• Partner with compliance partners to maintain documentation, licensure, and HIPAA standards.
• Financial & Operational Management
• Partner with leadership to establish and achieve census and program growth targets.
• Support the optimization of workflows and systems for scheduling, intake, and client support in a virtual environment.
• Collaborate with outreach and business development teams to drive referral volume.
• Staff Leadership & Development
• Recruit, train, and support virtual program staff (clinical, operational, administrative).
• Ensure onboarding and training practices equip staff for virtual-first service delivery.
• Foster cross-functional collaboration between the virtual department and support teams.
• Client & Community Engagement
• Ensure clients and families experience a consistent, supportive, and accessible entry into care.
• Serve as a visible representative of Guidelight Health for clients, referral partners, and regulatory stakeholders.
• Promote client voice and cultural inclusivity in program design and delivery.

Required Qualifications :

Preferred Qualifications :