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Host

Host

City Line BarAlbany, New York, United States, 12203
1 day ago
Job type
  • Full-time
Job description

At City Line Bar & Grill, we believe that delivering an exceptional guest experience starts with a strong, collaborative team .

We are dedicated to quality, creativity, and the seamless execution of great food and drinks. If you thrive in a fast-paced setting, value mutual support, and are ready to contribute your best every day, you'll fit right in.

We offer competitive pay , excellent benefits , and a commitment to providing real opportunities for growth . Come be a valued member of our crew and help us keep the good times rolling!

Position Summary

The Host / Hostess is responsible for promptly greeting guests at the door in a warm and friendly manner. Duties will include greeting and seating guests, maintaining the wait list and wait times, and supplying guests with clean menus upon seating them.

Essential Functions

  • Promote, work, and act in a manner consistent with the mission of Bloom Boutique Bar & Eatery
  • Warmly and graciously greet all guests and seat them at tables or in waiting areas.
  • Open the front door for guests entering or leaving the restaurant when possible.
  • Provide guests with menus and inform them of their server's name upon seating.
  • Record guest names and the number of people in the party, and provide guests with the estimated waiting time when immediate seating is limited.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Call out the name and number of the party when tables become available.
  • Speak with guests to ensure satisfaction with food and service, address complaints, or make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform guests of Bloom's specialties and features.
  • Receive and record guests' dining reservations.
  • Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
  • Direct guests to coatrooms and waiting areas such as lounges.
  • Relay messages to servers and bussers as needed.
  • Thank guests as they leave and invite them to return.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
  • Fill in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Supervise and coordinate the activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Assist with preparing and serving food and beverages.

    • Training and Experience

  • Previous hosting experience preferred
  • 1+ year customer service experience

    • Skills and Knowledge

  • Basic reading and writing skills are required
  • Basic computer skills
  • Knowledge of workplace safety procedures
  • Ability to determine wait time
  • Must visually scan the restaurant for clean, unoccupied tables

    • Competencies and Personal Characteristics

  • Customer-oriented approach and strong communication skills
  • Ability to work well with other teammates while maintaining a positive attitude
  • Excellent people skills
  • Multi-task oriented
  • Ability to work in a fast-paced environment
  • Strong organizational skills

    • Environment and Physical Demands

  • Must be able to walk and stand during the entire shift
  • Reaches, bends, and stoops frequently
  • Remain stationary for long periods of time
  • Must be able to safely lift and carry up to 20 lbs
  • Frequent washing of hands
  • Hazards include, but are not limited to, slipping and tripping

    • The pay range for this role is :

    16 - 17 USD per hour(City Line)

    PI8e262bc6f999-30511-38819445

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    Host • Albany, New York, United States, 12203