Customer Solutions Architect

Job Description

Job Description

Description :

At Nokia Federal Solutions (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia US entity focused on delivering mission-critical solutions to the US Government. Join us today and contribute to helping to support the mission!

We are looking for a Customer Solutions Architect (CSA) to join our team. The CSA position is a pre-sales role that is customer facing, representing Nokia Federal to government customers. The CSA role entails working directly with end customers and in a consultative manner with other members of Nokia Federal (sales / pre-sales / post-sales etc.), and Nokia business and product groups to deliver customer specific projects involving Nokia’s products. The successful candidate will need to be able to work independently, and as a team member, and prepare complex technical proposals, pricing quotes, and design solutions. The Customer Solutions Architect role will participate in business development functions, but will lead the solutions presentations, system design, configuration, sales quoting, and proposal development process that leads to new business within Nokia Federal Solutions.

We are looking for a CSA, who has extensive network design / quoting experience with 5G / LTE wireless core networks (EPC,5GC). Experience with IMS architecture and call flows for VoLTE, VoWifi and VoNR is highly desirable and will be considered a strong plus.

Requirements :

Essential Job Functions

• Evaluate and develop technical support for business opportunities in collaboration with the Sales and Account Management teams.
• Lead solution design discussions, providing broad technical / system-level expertise in end-to-end wireless architectures.
• Act as Subject Matter Expert (SME) in wireless core solutions, engaging customers, presenting technical solutions, and articulating their value.
• Create customer network evolution plans and position NOKIA FEDERAL / Nokia technology strategies to address mission requirements.
• Identify short- and long-term technical solutions to meet customer needs.
• Address complex technical risks (e.g., product roadmap availability) and develop mitigation strategies.
• Interpret internal and external business challenges and recommend best practices to improve solutions and services.
• Support bid and proposal efforts, including solution descriptions, Statements of Work (SoW), configurations, pricing, and Bills of Material.
• Prepare and present complex technical proposals and pricing quotes.
• Collaborate cross-functionally with NOKIA FEDERAL and Nokia product groups throughout the sales cycle.
• Work independently and as part of a team, act as the technical lead for customer engagements.
• Exhibit energy, results orientation, and initiative in achieving business objectives.
• Travel up to 20% of the time as required to meet with customers and project stakeholders.

Work Environment :

Typical office environment with occasional travel to customer or partner sites. Work may involve extended periods of sitting, computer use, and participation in meetings. Minimal exposure to health or safety risks.

Requirements :

Education :

Licenses / Certificates

Experience :

Skills :

Physical Demands :