Claims EDI Helpdesk Support

A company is looking for a Claims EDI Helpdesk Support professional to provide front-line assistance for electronic claims submissions and EDI-related inquiries in a remote setting.

Key Responsibilities

Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions and processing issues

Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats and transactions

Document all interactions and collaborate with internal teams to escalate and resolve complex issues

Required Qualifications

High school diploma or equivalent; associate degree or higher preferred

1+ years of experience in customer service, helpdesk support, or healthcare claims processing

Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus

Ability to work independently in a remote environment with minimal supervision

Proficiency in Microsoft Office and helpdesk ticketing systems