Sr National Account Mgr, Embedded Payments

Fifth Third Bank Account Manager

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Responsible for the day-to-day interaction, operations, and management of the largest clients within the Newline Group, including program managers, industry leading payment processors, ISO's, Payment Facilitators, and key strategic partners on an elevated level. This position requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. Provide proactive and consultative support and be an expert in understanding partner use cases, pain points, and challenges. The ideal candidate has prior experience managing partner integrations in a fast-paced working environment. Key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations / accounting. Also responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities and partnering with external vendors on existing and new payment opportunities. Participate in organic growth strategies and opportunities; assist in evaluating opportunities, as needed, and play a role in the subsequent integration, management, and growth plans for new business. The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities :

• Manage the largest existing and new clients within the Newline Group who have technical integrations.
• Manage and assist clients with solutions and enhancements for their programs.
• Implement program changes and work closely with a variety of business partners to bring the product / program to market.
• Manage change for clients including marketing requests, technology, and functionality rollouts for products / programs and services.
• Identify opportunities to improve integration processes and client experience.
• Gather client feedback and share with cross functional teams to influence future roadmap decisions.
• Participate in the development and maintenance of the strategic plan for the department.
• Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing.

Supervisory Responsibilities :

Minimum Knowledge, Skills And Abilities Required :

Location Chicago, Illinois 60606

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.