Customer Experience Representative

A company is looking for a Representative, Customer Experience.

Key Responsibilities

Provide service support to members and / or providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document details related to Member or Provider inquiries accurately

Required Qualifications

High School Diploma or equivalent combination of education and experience

1-3 years of Sales and / or Customer Service experience in a fast-paced environment

Preferred : Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools

Experience with contact center operations is a plus