Head of Retail Operations Excellence

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

As Head of Retail Operations Excellence at Hublot, you will lead the strategic vision and operational execution for North America’s retail network, championing operational innovation and efficiency that reflect Hublot’s pioneering “Art of Fusion” philosophy. Reporting directly to the VP of Sales, you will be responsible for defining, standardizing, and elevating all retail operational processes to deliver seamless, luxury experiences and maximize profitability across all boutiques.

Key Responsibilities :

• Lead the development, implementation, and continuous improvement of Hublot’s retail operations standards, policies, and procedures to ensure brand consistency and operational excellence.
• Oversee vendor management and in-store hospitality logistics, ensuring every element—from bespoke packaging to curated client gifting—embodies Hublot’s luxury and innovative spirit.
• Direct inventory control and the Business Consignment Watch Program, maintaining precise oversight of iconic, limited-edition, and exclusive product lines. Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot’s valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability.
• Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot’s valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability.
• Collaborate with Finance on budgeting, invoicing, and purchase order approval processes, optimizing costs while maintaining impeccable service levels.
• Utilize data-driven insights by preparing operational reports and analyses to identify opportunities for efficiency gains and process optimization aligned with bold business goals.
• Partner with Human Resources to lead the onboarding, development, and performance management of retail operations teams, fostering a culture of creativity, resilience, and customer-centric innovation.
• Build and sustain authoritative relationships with boutique managers and cross-functional teams to ensure unified execution of operational initiatives and exceptional client engagement.
• Spearhead high-impact boutique events and customer experience programs that highlight Hublot’s artistic collaborations, sports partnerships, and material innovations, deepening brand loyalty and market influence.
• Drive change management efforts, adapting operations to dynamic market conditions with agility and a bold mindset reflective of the Hublot ethos.
• Champion the fusion of traditional luxury retail and technological advancements, implementing innovative tools and experiential elements that redefine the in-store client journey.
• Ensure boutiques are fully trained by coordinating with HQ to implement, monitor, and refine training programs.

Qualifications :

Full Time position with Benefits

Location : Miami, FL