Accounts Receivable Credit & Collections Specialist

Accounts Receivable Credit & Collections Specialist position is responsible for proactively working with customers to collect past due invoices and to ensure customers are receiving account statements and invoices to facilitate payment. Responsible for resolving past due direct and intercompany customer billings. May assist with intercompany account reconciliations, reconciling customer account balances, and performing credit analysis and collection on accounts. This position will also assist Accounts Receivable (AR) Customer Master data maintenance, ensuring tax withholding certificates are current for each customer, assisting with the AR month end, quarter end and year end close processes as required.

Primary Duties :

Perform all work in compliance with company policy and within the guidelines of BFDX’s Quality System.

Working knowledge of ERP systems and the Accounts Receivable function as well as foundational understanding of debits and credits as they relate to Accounts Receivable.

Make collection calls for outstanding past due invoices, maintain appropriate customer credit limits, place accounts on hold as necessary for collections.

Set and meet weekly collection goals.

Keep accurate notes and follow up actions in FSCM module of SAP.

Working to resolve payment issues by providing documentation, invoice submission in customer portals, and assisting in negotiating customer payment plans on past due balances.

Develop a working knowledge of our sales process and types of instrument ownership so an effective communication can occur with the customer and Territory Sales Manager when accounts become past due.

Understand customer structure including sold to / bill to partners and customer types in SAP.

Interact with the AR Manager, SR Manager, Controller, and / or Legal on any customer bankruptcies, fraud, or reorganizations.

Provide support in clearing AR email inbox daily.

Provide support in gaining exemption certificates for about to expire certificates.

Work with internal and external customers to provide data as requested.

Assist with the annual audit and any related interim procedures.

Monthly account reconciliations as assigned.

Knowledge of government collection processes and procedures.

Performs other duties and projects as assigned.

Minimum Requirements :

High School Diploma, GED or equivalent

Bachelors degree preferred.

Minimum 2 years of experience in credit and collections

Experience in uploading invoices to WAWF and DFAS is preferred

Experience with SAP preferred

Knowledge, Skills and Abilities

Experience with Excel, Word, and Microsoft Office

Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.

Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.

Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details

Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.

Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently

Managing and measuring work by tracking progress, performance, and goal achievement using metrics and KPIs.

Collect and analyze data to drive informed decision-making to improve performance and identify issues

Demonstrates assertiveness and confidence in the face of a challenge

Comfortable giving clear, direct, and actionable feedback

Action Oriented : Takes action even when facing challenges

Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives

Written Communications - including the ability to communicate technical data in written form

Effective verbal communication skills

Build and maintain positive, productive interactions with colleagues

Easily accessible and open to communication

Reach mutually beneficial agreements through effective communication and compromise

Fosters a culture of inclusiveness among all team members

Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes