Customer Service Representative (HVAC)

Job Description

Job Description

Salary : $20-$25

Are you good at making people comfortable?You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating or AC. You'll be great at helping them realize everything is under control and youre here to help!

Do you love a fast paced ever-changing work day?Do you thrive in a multitasking environment? Managing emails, phone calls, schedules and clients who need us RIGHT NOW?! : )

If you answered yes, hold the phone!We need to talk.

Are you ready to join our team?

OurCustomer Service Representativeis responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 4 calls are ran each day per technician. The Customer Service Representative should expect to have an average of 50 calls per day, both incoming and outbound. This role is responsible for accurate scheduling and dispatching for technicians. The primary goal is to ensure 100% client satisfaction by owning each client experience and ensuring they are taken care of.

Essential Job Functions

• Receive incoming service and maintenance client calls
• Accurately build service-related calls via our dispatch software
• Accurately build & record sales leads for tracking and proper follow up
• Make outbound calls to clients as necessary to schedule service calls, or offer tune-ups
• When directed, prepare and complete written client communications.
• Demonstrate accuracy and thoroughness in all aspects of position.
• Show ability to make timely decisions in the best interest of the customer and company.
• Assist in maintaining the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in. (holding for parts calls)
• Assist in maintaining the on-call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Prepare service invoices and timecards for processing.
• Other projects as directed by the Customer Service & Dispatch Coordinator or the General Manager

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications :

Preferred Qualifications :

Compensation & Hours

Starting wage of $20.00 - $25.00 per hour (DOE)

Hours : 8 : 00 a.m. 4 : 30 p.m. or 9 : 00 - 5 : 30 p.m.

Days : Monday Friday

Benefits : Medical, Dental, Vision + 401k

It is the policy of Meyers Heating and Air Conditioning not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.