Title Coordinator

Join First American's National Production Services

First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

Essential Functions : Facilitate customer requests via email, fax, telephone, etc and manages incoming correspondence. Manage a variety of inventory reports. Update existing inventory in company and / or client operating system(s). Maintain and develop client / attorney-closing relationships. Monitor process and resolve issues to keep process on track. Report issues to manager. Escalate complex title issues to supervisor as needed. Coordinate and confirm title clearance with title provider. May track foreclosure sale deeds.

Job Complexities : Uses established procedures performs assigned tasks. Work is typically routine; instructions are detailed for new assignments. Supervision Received or Extended : Works under close supervision applying established techniques, procedures or specific standards. Work on new assignments may be reviewed for soundness of judgment and overall accuracy. No responsibility for the supervision of others. Knowledge and Skills / Technology Used : Proficient MS Office skill set. Excellent verbal / written communication skills.