Subaru Business Development Representative

Job Description

Job Description

Description :

POSITION SUMMARY : The Business Development Center(BDC) Representative is primarily responsible for answering all incoming Sales / Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.

ESSENTIAL DUTIES :

• Answer incoming Sales / Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.
• Answer incoming Sales / Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants / Service Advisors.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.
• Follow up with and re-schedule “no-show” customer appointments.
• Accurately maintain and update the BDC Call Log
• Take photos of inventory to ensure accurate inventory representation on websites.

Requirements :

Education and Experience :

Compensation details : 17-22 Hourly Wage

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