Revenue Operations Coordinator

Overview

Engrain builds map-based tech that's redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. Our churn rate is 5%, and we've been putting up double-digit growth numbers every year.

We're not your typical proptech company. We move fast, we stay curious, and we don't do stale or corporate fluff. Backed by successful Seed and Series A rounds—with a fresh raise on the horizon—we're entering a phase of serious scale.

As the Revenue Operations Coordinator you will play an essential role in helping Engrain scale-up revenue processes from all revenue streams. Reporting to the Director of Revenue Operations, you'll be essential in driving the success of Engrain's self-serve motion. You will work closely with Sales, Customer Success, UI / UX, and Customer Experience to ensure revenue is being created at the highest velocity possible, while collaborating with your team to mature revenue operations at Engrain.

Responsibilities

• Save non-manual orders by troubleshooting common errors, editing orders on the backend of Salesforce, troubleshooting order issues, placing orders on behalf of other customer-facing teams, or joining calls with customers trying to place an order.
• Assist revenue teams in generating portal orders for products / situations that are not supported out of the box, requiring some additional handling before sending to the customer.
• Work with UI / UX and system operations teams to help the organization understand the customer's experience of "ordering" within our portals and identify points of friction.
• Route inbound inquiries to the correct revenue generator (sales, CS, partnerships, a Partner, or online ordering). Document plays, logic, and decisions made.
• Ensure data within systems that inform or affect revenue teams is accurate and regularly audited / updated using RevTech, including firmographic data essential to driving strategy.
• Collaborate with RevOps specialists to automate, scale, or improve the efficiency for generating orders through automated points of sale.
• Develop and roll out Clay tables that power revenue processes across the customer journey.
• Be the human behind online chatbots on Engrain's product pages, helping customers make decisions faster.

Qualifications

What we offer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.

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