Dispatch Assist / Estimator - Phoenix, Arizona

Job Description

Job Description

The Dispatch Assistant / Estimator I is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top level customer service to customers. The Dispatch Assistant / Estimator has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.

Duties :

• Answers incoming calls from customers and route to the correct parties
• Communicates pending service orders to dispatchers for field technician assignments
• Prepares estimates for service orders based on technician input and company standards, communicates review needs to appropriate lead / management level
• Submits and follows up on estimates to Customer, based on company standards
• Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed
• Handles multiple calls at one time if needed
• Professionally interacts with both internal and external customers
• Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
• Understands and strives to meet or exceed metrics while providing excellent, consistent customer service
• Adheres to all company policies and procedures
• Other duties as assigned

Specialty Functions

Requirements :

Physical Demands :

1-2-3 Equipment Solutions, a Tech-24 Company, is an Equal Opportunity Employer – M / F / Veteran / Disability / Sexual Orientation / Gender Identity

For more information about Tech-24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.