Systems Engineer Manager (Remote)

Systems Engineer Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose : The Systems Engineer Manager is responsible for attracting, retaining and developing top talent focused on market needs and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Managers work closely with business stakeholders and the stores. They support system planning reviews and communicate and present across all levels of the organization.

Key Responsibilities :

• 30% Strategy & Planning :
• Looks across teams with a focus on alignment and dependencies
• Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
• Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
• Determines value to the business of anticipated Systems Engineering efforts
• Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
• Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities
• 20% Delivery & Execution :
• Leads configuration, debugging, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Leads field and corporate roll-outs of technology
• Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Creates and optimizes specifications for complex technology solutions
• Provides regular status to leadership regarding progress of Systems Engineering efforts
• Manages vendor relationships
• Manages, reviews, and approves purchase requests for hardware and software
• 20% Support & Enablement :
• Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• 30% People :
• Provides leadership, mentoring, and coaching to Systems Engineering professionals
• Attracts, retains, and develops top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

Direct Manager / Direct Reports :

Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements :

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

5-7 years of relevant work experience

Proficiency in working as part of a collaborative, cross-functional, modern engineering team

Professional experience in two of the following areas : Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; understanding of the remaining disciplines

Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting

Experience managing and growing team members in a professional setting

Experience balancing workloads across teams

Experience managing vendor relationships

Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other

Experience installing and upgrading applications or databases and performing system maintenance

Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts

Experience with system and environment analysis, design, and optimization

Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews

Experience with system security design and management

Experience with disaster recovery planning and engineering

Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases

Experience with operating system commands and utilities as well as scripting

Experience working with cloud platforms such as GCP and Azure

Proficiency in supporting a 24x7 retail operation

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Attracts Top Talent : Attracting and selecting the best talent to meet current and future business needs

Balances Stakeholders : Anticipating and balancing the needs of multiple stakeholders

Builds Effective Teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Business Insight : Applying knowledge of business and the marketplace to advance the organization's goals

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Develops Talent : Developing people to meet both their career goals and the organization's goals

Drives Engagement : Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Drives Vision and Purpose : Painting a compelling picture of the vision and strategy that motivates others to action

Manages Ambiguity : Operating effectively, even when things are not certain or the way forward is not clear

Organizational Savvy : Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Situational Adaptability : Adapting approach and demeanor in real time to match the shifting demands of different situations