Senior Help Desk Technician
THECOMPANY
ClientFirst is a management consulting firm specializing in providing optimalinformation technology guidance and support services includingstrategy management planning design procurement and implementationproject management.
ClientFirst was recentlyprofiled in CIO Review as one of the 20 most Promising Government Technology ConsultingService Providers .
CERTIFICATIONS
- Acertified or similar
- Other certificationshelpful but notrequired
SKILLS &QUALITIES
- Minimum 5years help desk / Systems Administrationexperience
- Must be an excellent verbal andwritten communicator
- Must be a selfstarterhighly motivated and independentworker
- Comfortable in a fastpaced environmentserving multiple clients each day
- WindowsServeradministration
- Basic LANconfiguration
- VMware or equivalentvirtualizationexperience
- Exchangeexperience
EXPERIENCE
Experiencewith local government public safety school districts or otherpublic entitieshelpful
RESPONSIBILITIES
- Initialresponsibility will be for desktop support andadministration
- Local area network and fileserver support for a variety of public and private sectorclients
- Support multiple clients on a regularbasis
- Administer changes and adjustments tosystems as needed
- Recommend the purchase of newequipment
- Assess system performance andrecommend improvements
- Assist with developingimplementing and enforcing policies andprocedures
- Work with vendor representatives toidentify and correct causes of hardware and software malfunctionsand to perform enhancements
- Respond to andresolve difficult inquiries andcomplaints
- Provide emergency response to reducedowntime correct errors monitor vendor activity diagnose systemfailures and conduct offhours scheduled and as neededmaintenance
- Assist in developing planningimplementing and administering goals objectives policies andprocedures
ADDITIONALDETAILS
- 401k
- MedicalBenefits
- Cafeteria BenefitsPlan
- Please submit your minimum salaryexpectations for this position
- We will considera contract arrangement. Please indicate your preference when youapply.
- Recruiters please do not contact thisjob poster
- Please do not contact job posterabout other services products or commercialinterests
Job Type : Fulltime
Requiredexperience :
Help Desk : 5years
Required license orcertification :
- A certified orsimilar
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