Technology Support Coordinator

Technology Support Coordinator

Mercer is a global consulting leader dedicated to helping clients enhance the health, wealth, and careers of their most vital assettheir people. At Mercer Investments, we provide tailored guidance throughout the investment decision-making and risk management processes. Join us as a Technology Support Coordinator and be a key driver in ensuring our investment technology infrastructure is robust, secure, and aligned with strategic goals.

We will count on you to :

• Lead the design and execution of our targeted Investment IT support model, ensuring seamless resolution of technical issues related to investment management applications, trading platforms, and risk analytics tools.
• Collaborate closely with investment teams, stakeholders, and shared service technology groups to understand their needs, provide expert support, and facilitate system upgrades and change management processes.
• Develop and maintain comprehensive documentation, support policies, and procedures to ensure operational consistency, security compliance, and effective knowledge sharing across teams.
• Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices for resolving complex application problems, including system upgrades and security updates.
• Provide regular updates to senior management on IT support performance, ongoing issues, and strategic recommendations for future technology enhancements.

What you need to have :

What makes you stand out :

Why join our team :