Customer Care Associate Manager

A company is looking for an Associate Manager, Customer Care.

Key Responsibilities

Manage and mentor a team of Care Specialists to enhance their skills and performance

Engage directly with customers to provide support and handle escalations

Oversee project management initiatives to improve customer care processes and workflows

Required Qualifications

3+ years of experience in customer support or operations

1+ years of experience managing people in customer-facing roles

Experience with process improvements and crisis management

Familiarity with support technology and analytics platforms

Strong leadership skills with a focus on team development