IT Specialist - Technical Support (Mid-Level)

Immediate need for a talented IT Specialist - Technical Support (Mid-Level) . This is a 12 Months Contract opportunity with long-term potential and is located in Marlborough, MA (Hybrid) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-90763

Pay Range : $30 - $30.48 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Troubleshoot user problems at the desktop. Knowledge of PC hardware, software, and networking issues.
• Independently resolves hardware break-fix issues, network connectivity, and application related questions for third party products.
• Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP / IP connectivity and IP set-ups.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end-to-end process for destination moves and hardware / software upgrades.
• Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration / distribution, UAT, on site resource management, technical training, and Day One support.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying workload and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
• Performs and / or attends hardware / component factory acceptance testing.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed

Key Requirements and Technology Experience :

Our client is a leading biotechnology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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