Client Operations Sr. Manager

Client Operations Sr. Manager

Finexio is revolutionizing the way businesses make and receive B2B payments by embedding seamless, secure electronic payment solutions directly into customers' existing business process software. As a high-growth fintech company, we focus on simplifying complex financial workflows while ensuring security, compliance, and operational excellence. We are hiring a Client Operations Sr. Manager to manage and enhance the day-to-day performance of our Operations at Finexio. This hands-on, functional management role reports directly to the COO and will serve as a key driver in operational execution, performance improvement, workflow standardization and client satisfaction.

Role Summary

The Client Operations Sr. Manager will oversee the delivery, process optimization, and scalability of operational management functions. This individual will lead and oversee cross-functional client operations teams with a focus on process discipline, performance tracking, stakeholder communication, and reporting / analytics. The role requires deep experience in the payments industry (especially AP / AR fintech or B2B payments), a metrics-driven mindset, and comfort working in fast-paced environments and defining processes. Specifically, we need assistance in managing our Client Operations, Onboarding and Implementation and Fraud Prevention and Compliance functions. The ideal candidate will bring process rigor to Finexio and have some experience in working with these functions.

Key Responsibilities

• Client Operations

Manage daily client operations to ensure timely and accurate service delivery.

Manage a team responsible for seamless onboarding of new clients and implementation of Finexio's payment solutions.

Manage Fraud Prevention processes and enhance our Fraud Prevention and Compliance team reporting.

Requirements

Minimum 5 years of management experience in payments, treasury, AP / AR fintech, or payment processing operations.

Prior experience managing operational teams with direct reports or functional leadership responsibilities.

Strong communicator with the ability to coordinate cross-functionally with product, engineering, sales, and treasury teams.

Salesforce (preferred)

Benefits

Why You'll Love Working at Finexio : Culture : We are a humble, client-first team that is focused on collaborative data-driven success. Speed : We move fast, love new ideas and give you the opportunity to push your limits. Growth : We are expanding rapidly into new markets, launching new services and creating a world-class company.

What We Offer : The chance to work in a fast-paced start-up environment with experienced industry leaders An environment where you can dive deep into the latest technologies and make a real, measurable impact Employee Engagement Quarterly virtual team building activities and monthly team lunches Competitive salary and stock options Medical, dental, and vision Unlimited Vacation Policy Compensation - $110k - $140k Base Salary + Equity