EUX Engineer Level 2

A company is looking for an EUX Engineer L2 to provide technical support and guidance for Managed Services contract clients.

Key Responsibilities

Resolve customer issues reported via phone or web tickets and provide first-level support

Assist Level I technicians with escalated issues and maintain Help Desk documentation

Communicate timely updates on service ticket status and resolutions to clients

Required Qualifications

Associate's Degree in Information Technology or equivalent experience

3-5+ years of Technical Call Center / Help Desk experience

At least one relevant industry certification preferred (e.g., CompTIA A+, Network+)

Proficiency in Windows Operating systems and MS Office applications

Basic knowledge of network technologies and security principles